These Terms & Conditions set out the basis on which Mill Hill Florist (“we”, “us”, or “our”) provides flower delivery and related services to customers (“you” or “your”) ordering online across Mill Hill and the surrounding areas. By placing an order on our website, you agree to these Terms & Conditions. Please read them carefully before using our services.
These Terms & Conditions apply to all online orders for flower delivery and related products made through Mill Hill Florist’s website. These terms are applicable for deliveries and services within Mill Hill and surrounding areas as specified on our site. By submitting an order, you accept these terms.
2.1 Placing an Order
You can select products from our online catalogue and add them to your shopping cart. To complete an order, proceed to checkout and fill in the required details. You must supply accurate information, including recipient details and delivery instructions. Orders are subject to availability.
2.2 Order Confirmation
Once payment has been made, you will receive an order confirmation by way of on-screen notification and/or email. This confirmation confirms receipt of your order but does not constitute acceptance. The contract between us is formed when you receive our acceptance notification.
2.3 Product Information & Substitution
We endeavour to supply all arrangements as displayed. Flowers and plants are natural products and subject to seasonal availability. In the rare event a specific flower or item is unavailable, Mill Hill Florist reserves the right to substitute with similar items of equal or greater value. Colours, shapes, and packaging may vary.
2.4 Amendments and Delivery Instructions
It is your responsibility to ensure all delivery and order details are correct. Any amendments should be requested as soon as possible after placing the order. We cannot guarantee changes once the order is in preparation or dispatched.
3.1 Accepted Payment Methods
We accept payment by the forms displayed on our checkout page, including credit/debit cards and, where available, other secure payment gateways. Payment must be received in full before delivery or order processing takes place.
3.2 Pricing
All prices displayed on the website are inclusive of VAT (where applicable) and are shown in GBP (£). Delivery charges, where applicable, will be displayed separately at the checkout before you confirm the purchase. Prices may change from time to time; the price paid will be that indicated at the time of order confirmation.
3.3 Payment Validation
We take payment security seriously. In instances where payment cannot be authorised or validated, we reserve the right to decline or cancel your order.
4.1 Customer Cancellations
You can cancel your order by contacting us as soon as possible. As flowers are perishable and orders are often prepared promptly, cancellations are permitted up to 24 hours before the scheduled delivery date. If your cancellation is received after this cut-off, we may be unable to stop the order and are not obliged to offer a refund.
4.2 Mill Hill Florist Cancellations
We may cancel your order if: (a) the product is unavailable, (b) there is an error in the pricing or product description, or (c) we are unable to deliver due to circumstances outside our control (such as adverse weather). In these cases, you will be notified and offered a full refund.
5.1 Delivery Areas
Mill Hill Florist delivers throughout Mill Hill and designated surrounding areas. Deliveries outside of these zones may not be accepted or may incur additional charges, as advised during order placement.
5.2 Delivery Times
We endeavour to deliver on your chosen date, but delivery times are approximate and cannot be guaranteed due to external factors (e.g., traffic, weather). Where possible, we will communicate any significant delays.
5.3 Failed Deliveries
If no one is available to receive the flowers, our courier will attempt to leave them in a safe place (if advised), with a neighbour, or may leave a contact card. Redelivery may incur extra charges if we are unable to deliver after reasonable attempts. We are not liable for deliveries delayed or missed due to incorrect or incomplete address details provided by the customer.
6.1 Perishable Nature
As flowers and floral arrangements are perishable goods, the usual rights of return do not automatically apply. If you encounter a problem with your delivered order (e.g., quality or incorrect items), please notify us within 24 hours of delivery. We may request photographic evidence to process your request.
6.2 Refund Policy
Where a product is faulty or does not match the order, we will offer a replacement, re-delivery, or a refund at our discretion. Refunds, where granted, will be processed to your original payment method within a reasonable timeframe.
7.1 General Limitation
To the full extent permitted by law, Mill Hill Florist’s liability for any claim(s) connected to the supply of any goods or services shall be limited to the amount paid by you for said goods or services. We do not accept liability for any indirect, incidental, or consequential losses, including loss of profits, data, or reputation.
7.2 Events Beyond Our Control
We will not be liable for failure to perform, or delay in performance of, any of our obligations if such delay or failure results from events outside our reasonable control. This includes (but is not limited to) strikes, adverse weather, supply chain issues, and public health emergencies.
You are responsible for:
All content on the Mill Hill Florist website – including images, logos, text, and floral arrangement designs – is the property of Mill Hill Florist. You may not reproduce, copy, or otherwise exploit any part of this content for commercial purposes without our express written consent.
We process your personal information in line with applicable data protection laws in the UK. For more details on how we collect, use, and store your information, please refer to our Privacy Policy available on our website.
We are not responsible for delays or failures to deliver due to causes beyond our control (force majeure), including but not limited to natural disasters, supplier failures, governmental actions, or significant disruptions to transportation.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be effective when posted on our website. It is your responsibility to review these periodically before placing an order. Your continued use of the website and our services indicates acceptance of the amended terms.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14.1 Severance
If any part of these Terms & Conditions is held invalid or unenforceable, this will not affect the validity of the remaining provisions.
14.2 Waiver
The failure of Mill Hill Florist to enforce any term at any time does not constitute a waiver of our rights.
14.3 Entire Agreement
These Terms & Conditions represent the entire agreement between Mill Hill Florist and you for the online ordering and delivery of flowers in Mill Hill and its surrounding areas. No other statements or representations, whether oral or written, will be binding unless expressly incorporated herein.
If you have any questions or concerns about these Terms & Conditions, your order, or our flower delivery service in Mill Hill or the surrounding area, please use the contact form provided on our website. Our team will aim to assist you as soon as possible during business hours.
These e-commerce Terms & Conditions have specific application to customers ordering for delivery of flowers and floral gifts to locations within Mill Hill and the areas surrounding it. We are committed to providing prompt, reliable, and high-quality flower delivery to our local community and appreciate your custom.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mill Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mill Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
