At Mill Hill Florist, we take immense pride in being a trusted local florist, dedicated to delivering the freshest flowers to households and businesses throughout Mill Hill and the surrounding neighbourhoods. Quality and customer satisfaction guide everything we do. This page outlines our policy on returns, refunds, and complaints, with a firm emphasis on our fresh flowers guarantee.
We understand that when you order fresh flowers, you expect them to arrive vibrant, beautiful, and with lasting freshness. Our team carefully selects and hand-arranges each bouquet, then delivers to your Mill Hill address as swiftly as possible. Every arrangement is backed by our Fresh Flowers Guarantee: Your flowers will arrive fresh and remain beautiful for a minimum of 5 days from the date of delivery, provided the care instructions included are followed.
If your flowers arrive in a damaged condition, please notify us within 24 hours of delivery. We kindly ask you to provide a clear description and photographic evidence of the damage so we can resolve the issue swiftly. Our team will ensure that any concerns about quality or presentation are addressed as a priority, reflecting our commitment as Mill Hill's reliable florist partner.
Our flowers are guaranteed to remain fresh for at least 5 days from delivery. If your arrangement does not meet this standard — for example, if the flowers wilt or perish before 5 days have lapsed, despite correct care — please reach out to us within that freshness window. We may request photos or a brief description of the quality issue to help us investigate and continually improve our service.
If your order arrives damaged or does not meet our freshness standards, you are entitled to a refund or a replacement arrangement. After we receive your complaint and supporting information, our team will assess the situation and offer you the choice between a prompt replacement delivery or a full/partial refund, depending on the nature of the issue. In some cases, we may collect the original flowers for quality review, and will coordinate this with your convenience in mind.
Your satisfaction is incredibly important to us. If you are unhappy with your flowers, experience, or service for any reason, please contact us as soon as possible. Our customer care process is designed to respond quickly and fairly:
Whether you seek a refund, replacement, or simply want your feedback heard, we genuinely value your comments and aim to make every experience exceptional, as befitting a leading Mill Hill florist.
Mill Hill Florist is delighted to serve our community, with a passionate focus on delivering floral excellence to your doorstep. Whether it’s a special occasion, a business event, or an everyday gesture, we remain committed to quality, freshness, and your total satisfaction.
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